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Latest Reports

Our entire range of industry leading reports are listed below. Each is either available in full to our premium subscribers or available for purchase. Standard subscribers can view extracts of each report for free. Click the links for more details.

Customer Experience: The Definitive Guide

This in-depth report will act as a ‘manual’ for how to build and implement a CX strategy. It offers a comprehensive view of CX in the industry, as well as a self-assessment tool to measure current maturity. With contributors from Abbvie, Teva, Pfizer, LEO, BMS and many more, the report will cover:
The Role of the Sales Representative in a Multichannel World 2015

Published: December 2015

Advancing Multichannel Customer Engagement in Pharma
Pharma Marketing Data Infrastructure 2015

Published: July 2015

Handle the data your marketing needs.
Customer Experience Management 2015

Put the customer at the centre of your strategy, organization and capabilities.
Value Added Services 2015

3 tailored roadmap's to solutions in healthcare beyond the pill.

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