More Articles

Latest Reports

Our entire range of industry leading reports are listed below. Each is either available in full to our premium subscribers or available for purchase. Standard subscribers can view extracts of each report for free. Click the links for more details.

Customer Experience: The Definitive Guide

This in-depth report will act as a ‘manual’ for how to build and implement a CX strategy. It offers a comprehensive view of CX in the industry, as well as a self-assessment tool to measure current maturity. With contributors from Abbvie, Teva, Pfizer, LEO, BMS and many more, the report will cover:
The Role of the Sales Representative in a Multichannel World 2015

Published: December 2015

Advancing Multichannel Customer Engagement in Pharma
Key Customer Engagement 2015

Published: September 2015

A guide of best practices to developing strategy, organization, human resources and tools for Key Account Management in pharma that will yield positive business results, strengthen customer relations, and take the company into future.
Innovative Sales Strategies & Metrics Report 2014

Cutting edge sales strategies and metrics to future proof your salesforce
Value Added Services Report 2013-2014

Prepare your organisation for the future with 'Beyond the Pill' services

Login