Inspirational Leaders in CX: 3 Case Studies from the Multichannel Customer Experience Conference 2015

We have put together an exclusive report summarising the key Case Studies from Multichannel Customer Experience 2015 - great to share amongst those who couldn’t join us along with those who were there.

- Hear from three out-of-industry Customer Experience experts who share their experiences of how they instigated culture change to engage their employees and transform into highly focused, customer-oriented organisations that could deliver a highly efficient customer experience.

- Understand your audience and who you’re for. Use data to draw out fundamental needs. Invest in tools which will help you understand customer behaviour.

- Really understand what you’re for, your purpose and communicate it.

„- Reach your audience in new and unexpected ways with engaging, powerful stories that form an emotional connection.

„- Measure: keep a rigorous eye on what’s working and what’s not.

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