Commercial

Effective engagement through identifying customer needs to build relationships and trust

Julian Spinks General Practitioner Steve Clark Patient Voice and Forum Moderator Beating...

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Invest internally to develop and nurture talent and create the next generation of digital leaders

Stephanie Bova Head of EUCAN, Takeda Digital Accelerator Takeda

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Research results on HCPs views and experiences of remote eDetailing as a communication channel

Liz Murray DSenior Director, Integrated Multichannel Engagement Quintiles

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The 7 key steps to a successful customer experience strategy

Oke Eleazu Director Bromford Group

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Enabling true multichannel marketing through identity and consent management

Paul Battisson Lead Technical Architect EMEA Mavens

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The complete multichannel experience

Panos Papakonstantinou Head Digital Commercial, Europe Novartis

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Driving Customer Centricity through Social Analytics

Danielle Ralic Social Analytics Solution Lead ZS Associates

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Driving digital acceleration into a healthcare organization. How to generate sustainable...

Ricard Robledo Global Head HCP Connection Nutricia

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Content strategy and MCM: the next big challenge!

Wayne Page CEO Big Pink

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Successfully implement a global multichannel CRM platform

Marcel de Jong Vice President, CRM Futures business lead GSK

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A digital future: The role of digital in an evolving consumer landscape

Phil Matton Vice President, Head of International Projects AstraZeneca Ricard Robledo Global...

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Optimising customer experience through data analytics and competitive intelligence

Matthieu Jusserand Multichannel marketing Director MSD

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Channel Preference versus promotional reality: the core challenge of multichannel marketing

Gareth Dabbs Principal IMS Health UK Alexandra Smith Thought Leadership IMS Health

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Signs of success - the positive outcomes of patient-centricity across the whole healthcare industry

Professor Andrew Miles Senior Vice President & Secretary General European Society for Person...

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The impact of the UK’s Accelerated Access Review on pharma-patient relationships

Hilary Newiss Chair National Voices

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